Shipping & Returns
What are the delivery guidelines? We strive to pack and ship all orders within 24 hours after payment is received. Orders made on a Saturday will only be shipped on Monday. We provide both local and international shipping.
*What is the cost for delivery within Malaysia? For any purchases (in one order) less than RM250, the delivery charges would be as follows: SEMENANJUNG, SABAH, SARAWAK MALAYSIA: RM8. We provide FREE SHIPPING for purchases above RM250 (in one order) within Malaysia.
Tracking numbers will be emailed to our customers once products are shipped.
Will I be charged customs and import charges? Any customs or import duties are charged once the parcel reaches it’s destination country. These charges must be paid by the recipient of the parcels. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
RETURNS POLICY at rtky.com, we want you to be satisfied with your purchases! Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and and must be returned within 7 days of despatch.
Please be informed that we are not obligated to refund your payment made through Billplz and PayPal, if your order failed to be accepted by our system. This problem may occur due to some technical errors or glitch in their system and we are not liable for it.